Overview
At PGR Labs, every order undergoes strict quality control and secure packaging to ensure accuracy and product integrity. Due to the sensitive nature of our research materials, we are unable to accept returns or exchanges once products have left our facility.
Damaged, Incorrect, or Missing Items
If your order arrives with missing, incorrect, or damaged items, please notify us within 7 days of delivery at info@pgrlabs.com. Our team will promptly review the issue and provide a resolution — whether that’s a replacement, credit, or refund when appropriate.
Order Cancellations
Cancellations must be requested before your order ships. Once an order has been processed and handed over for shipment, we are unable to cancel it.
Commitment To Our Customers
While refunds and returns are limited due to the nature of our products, we are committed to ensuring your satisfaction with both our service and our quality standards. If you have any concerns about your order, please reach out to info@pgrlabs.com, and our team will assist you promptly.